Phone Transfer: Switch & Copy — Help & Support

Need help? Email support@appholdings.org (or use Settings › Contact us in the app). We usually answer within 2 business days.

Move from one iPhone to another

Install Phone Transfer on both iPhones and connect both to the same Wi-Fi.
On the new iPhone, open the app and tap Receive on this iPhone. It shows a QR code.
On the old iPhone, tap Send from this iPhone, choose photos and videos, contacts and calendars, tap Next and scan the code.
On the new iPhone, tap Receive. Keep both apps open, unlocked and near each other until the transfer finishes. The new iPhone then shows how many items it saved.

No camera? On the old iPhone tap Type a code instead, pick the new iPhone from the list and type the code it shows.

If the transfer stops (for example the screen locked), open the app again on both phones: it continues where it stopped, and items already copied are skipped.

Move to or from an Android phone or a computer

On the iPhone, tap Android or computer. It shows a QR code and an address such as http://192.168.1.20:8080.
On the Android phone or computer, connected to the same Wi-Fi, scan the code with the camera or type the address in a web browser.
Tap Allow on the iPhone. The page lets you download photos and videos (as ZIP files), contacts (.vcf) and calendars (.ics), or upload photos, videos, a contacts file (.vcf) or a calendar file (.ics) to the iPhone.

On Android: open Contacts.vcf from your Downloads to import the contacts (or in Google Contacts: Fix & manage › Import from file). Extract the ZIP in Files by Google so the photos appear in Google Photos or your Gallery. Samsung Calendar opens Calendar.ics directly; for Google Calendar use calendar.google.com › Settings › Import & export on a computer.

On Windows: keep “Convert HEIC photos to JPG” on so the photos open everywhere.

The phones can't find each other

Both must be on the same Wi-Fi network. Guest, hotel, school and office networks often block devices from talking to each other: use your home Wi-Fi, or turn on Personal Hotspot on one phone and join it from the other.
Allow Local Network access: iOS Settings › Phone Transfer › Local Network.
Keep the Receive screen (or the Android or computer screen) open while you connect.
Turn off VPN apps on both devices while you transfer.

What can't be moved

iOS doesn't let any app read your messages, other apps' data, passwords or settings. For messages, turn on Messages in iCloud or use Quick Start when you set up the new iPhone. For WhatsApp, use WhatsApp › Settings › Chats › Transfer chats. Passwords move with iCloud Keychain. Settings and app data move with an iCloud backup or Quick Start.

Phone Transfer Pro

The free version moves all contacts and up to 20 photos or videos. Pro moves unlimited photos and videos, Live Photos and calendars, and unlocks ZIP downloads in the browser. If either phone has Pro, the whole transfer between them is included. You can choose a yearly subscription (with a free trial for eligible users) or a weekly subscription.

Restore: Settings › Restore purchases (use the same Apple Account you bought with).
Cancel a subscription: iOS Settings › your name › Subscriptions › Phone Transfer. Cancel at least 24 hours before the end of the current period to avoid the next charge.
Refunds are handled by Apple: reportaproblem.apple.com.

Privacy

Your photos, contacts and calendars go directly between your devices and never through our servers. See the Phone Transfer Privacy Policy.

Phone Transfer is published by Scep Group LLC.